Case study

Streamlining Document Collection: How SGA Automated Fintech Document Management

fintech document management case study

BUSINESS SITUATION

A US-based fintech organization requires the team to visit different websites and collect documents for multiple accounts. To enable smooth functioning, the team has utilized a secured environment dedicated to every account to enable controlled access for associated resources.  

This further ensures all requisite documents are collected within the download center of the secured environment and they do not get misplaced in different download centers, leading to data breach. 

The organization recently requested to validate the download center for each of its clients manually during every unique collection instance. The recommendation enabled all analysts to submit a form with a snapshot of the download center followed by a lead to validating all the responses manually. 

SGA STRATEGIC APPROACH

  • Created FMEA (Failure Mode & Effect Analysis) model to derive RPN (Risk Probability Number) associated with downloading documents to incorrect center 
  • Build a technical architecture to help design automation tool 
  • Brainstorming meetings with business stakeholders to understand and identify automation tools to verify the download center 
  • Created a Python tool to capture download center across secured environment for the entire team automatically 
  • Integrated the tool for consolidating all records, verifying them against the database and identifying red flags without manual intervention 
  • Developed allocation functionality of not assigning task unless the red flags are resolved  


ENGAGEMENT

SGA adopted a scalable approach to enable high-quality deliverables and increased efficiency. The following are some of the key features of the engagement: 

BENEFITS & OUTCOME

  • Reduced manual intervention by 67% 
  • Eliminated document misallocations  
  • Reduced reallocation instances 
  • Saved ~$10k annually 


KEY TAKEAWAYS

  • Enhanced control  
  • Proactive error detection  
  • Real-time monitoring dashboard 

SGA’s automated solution streamlined document validation, improved accuracy, and delivered significant cost savings for the fintech organization. 

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