SG Analytics’ competitive intelligence analytics helps our clients in the US gain competitive insights on customer satisfaction and voice of customer. As a leading competitive intelligence firm in the US, our aim is to provide one-stop machine learning-enabled solution that utilizes natural language processing to transform unstructured text into readable customer voice.
Feature & Service benchmarking: Make crucial decisions about service improvements and feature launches/upgrades for engineering and product marketing teams
Top-trending Topics: Enhance marketing and communication with effective content strategies
Targeted Customer Segmentation: Obtain competitive intelligence on go-to-market strategy by industry verticals (IT, Manufacturing, CPG/Retail, Healthcare, etc.) and business group (large enterprises, SMBs)-wise customer segments to boost sales teams’ efficiency
Power decisions on product enhancement, marketing plans, and account strategies through monitoring the voice of your customers and your competitor’s customers. With our competitive intelligence services, you can: